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Who I am

I'm a design leader with 25 years of experience building teams and products. For the last decade, I've led UX organizations at JP Morgan Chase and US Bank, scaling teams from 0 to 50+
people while shipping payment products that move trillions of dollars annually. I'm a people leader first, technologist second. My real skill is building cultures where teams wake up Monday excited to work. I've pioneered AI integration in banking products while staying equally committed to succession planning and mentorship.

​PROFESSIONAL EXPERIENCE

US BANK, SVP, Head of UX Design, Money Movement Experiences | 05/2021 – 10/2025 

  • Led a global team of over 50 people—designers, researchers, accessibility specialists, and content strategists—working on payment products for consumers, small businesses, and commercial segments.

  • Shaped the experience of products like Zelle, bill pay, real-time payments, mobile check deposits as well as banker and teller experiences. These aren't just features—they're how millions of customers move their money every single day.

  • Earned #1 rankings in "Payments & Transfers" from Keynova and "Best in Class" for Bill Pay from J.D. Power in 2025. We got there by obsessing over the details and constantly testing with real customers.

  • Implemented AI-powered features in mobile check deposits that made the process faster and more accurate. This work led to a U.S. patent application for the interface technology we developed.

  • Built out the design organization's capabilities by mentoring senior designers and creating clear career paths. Watching people grow into their next roles has been one of the most rewarding parts of this job.

 

J.P. MORGAN CHASE, Executive Director, Head of Payments Experiences | 01/2019 – 05/2021 

  • Worked with product and engineering leaders to plan budgets and set priorities for platforms used by 46 million customers every month.

  • Refined the experience for money movement systems that handled $3.7 trillion in transactions during 2020. When you're dealing with that volume, even small improvements in clarity or speed have a huge impact.

  • Regularly presented design strategy and vision to senior executives, making the case for investments in user experience.

  • Grew and developed a team of 30 UX designers, researchers and content editors.

 

J.P. MORGAN CHASE, Vice President, User Experience Design Lead | 01/2015 – 01/2019 

  • Led the complete design journey for Chase Pay, a mobile payment and rewards platform, from early concepts through final launch.

  • Designed the payment wallet architecture that became the standard interface for Chase customers across all third-party wallet integrations, including Apple Pay, Google Pay and Samsung Pay.

  • Built a new UX department from scratch, bringing in talented designers and researchers to tackle challenging problems in financial technology. Starting with a blank slate gave us the chance to establish strong practices from day one.

 

AMERICAN MEDIA INC., Director of Product Design | 11/2012 – 10/2014 

  • Redesigned the digital presence for major brands including RadarOnline.com and MuscleandFitness.com. This work involved everything from refreshing visual identity to rethinking how content was organized and displayed.

 

JAMESTOWN ASSOCIATES, Creative Director | 05/2010 – 11/2012 

  • Directed all visual design across print and digital for a multidisciplinary agency, from direct mail campaigns to complete brand identities and web presences.

  • Ran the in-house art department, managing day-to-day creative production while ensuring we delivered work that was both strategically sound and beautifully executed.

 

PMC (PENSKE MEDIA CORP.), Founding Creative Director | 03/2009 – 05/20110 

  • Built the brand identity from the ground up for a new website launch in November 2009. Within months, we were reaching 36 million unique visitors

  • Owned the complete user experience, leading a team of 2 designers and 2 photo editors while partnering closely with 6 front-end engineers.

 

WHAT I BRING

  • Leadership & Strategy: Design strategy, UX operations, managing large cross-functional teams (50+), stakeholder engagement at all levels, mentorship and career development.

  • Design & Research: Product design (UX/UI), design systems, user research and testing, journey mapping, rapid prototyping, accessibility standards, content strategy.

  • FinTech Expertise: Payment platforms (Zelle, Wires, RTP), mobile deposits, commercial and consumer banking products, AI-powered interfaces.

  • Languages: English (fluent), Spanish (native)

 

RECOGNITION & PATENTS

  • U.S. Patent Application (30/024,562): Mobile Check Deposit with AI-driven interface technology, filed 2025.

  • Keynova Scorecard (2025): #1 in Payments & Transfers.

  • J.D. Power (2025): Best-in-Class Digital Banking Satisfaction (Bill Pay).

  • Forrester Digital Experience Review (2024): #1 Mobile App.

  • Society of Publication Designers (SPD): Multiple Silver and Bronze Awards.

 

EDUCATION

  • NYC College of Technology: Communication Design 

  • School of Visual Arts: Graphic Design Communications 

 

COMMUNITY INVOLVEMENT

  • United Children’s Music Project: Art Director, Photographer

  • NYC College of Technology: Board Advisor

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